CimCommerce v2
Order Flow Issue
Incident Resolved: CTIM-2411
Commerce teams confirm the issue is resolved and the service is stable. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
CT Commerce teams have verified that only Canva orders (39 in total) were impacted during the incident. The orders continue to be processed as expected since the service was restarted. We’ll continue to monitor the issue and provide another update in 1 hour or sooner.
New Incident: CTIM-2411
Priority: High
Escalation sent to: Commerce Support for review.
Vista teams reported a problem where Canva orders weren’t making it through to the MCP. CT Commerce teams found that the service that releases the orders had stalled, impacting all Vista orders (ie. not just Canva).
They’ve already restarted the service and orders are now processing successfully. At this point, no additional action is needed though we’ll be monitoring the issue before we contain the incident.