VEN Manifest Issues for DPD Air

Resolved Mar 4, 2026 12:52 PM EST

Incident Resolved: CTIM-2388
Support teams have successfully voided the shipment and generated the DPD Air manifest. While we are still awaiting a confirmation from VEN production, we have verified that the issue is resolved. This incident is contained.
Please contact CTIM or see ticket for more details.

Updated Mar 4, 2026 12:17 PM EST

UPDATE:

Teams are working to void the shipments and retry the manifest. Next update in 30 minutes or sooner.

Investigating Mar 4, 2026 11:49 AM EST

New Incident: CTIM-2388
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating an issue at VEN where production is experiencing manifest issues for DPD Air. Engaging support teams to investigate at critical priority. Next update in 30 minutes.