Asset Management
Increased Add to Cart (ATC) Error Rate Affecting Core VistaPrint Products
Incident Resolved: CTIM-2384
Contain
Please contact CTIM or see ticket for more details.
UPDATE:
CT has provided information back to Vista which suggests that further investigation should be done on their side. No further updates are planned.
UPDATE:
The appropriate team is online and actively investigating. Next update in max 1 hour.
New Incident: CTIM-2384
Priority: High
Escalation sent to: Artwork Tech: Artwork Processing Support for review.
VistaPrint reported an increase in Add to Cart (ATC) errors beginning around 5:30 AM EST, primarily affecting core products and predominantly impacting mobile traffic. Initial findings indicate the issue may be related to failures retrieving the work entity from the Work Entity Service (WES).
At the time of assessment, the error rate was observed to be below 20% and showing signs of decline. While the issue is believed to block affected customers from successfully adding items to cart, the behavior has not yet been reproducible by the investigating team.