North America
NatPen MEX Unable to Ship Orders
Incident Resolved: CTIM-2377
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
As CTIM does not have access to page the NP Oracle team, we have tagged them on Slack and are currently waiting for their response. The next update will be in 2 hours or sooner, once the IST shift starts. Hopefully, we will receive a response from them by then.
UPDATE:
The OMS team informed that the service is not reachable and needs to be looked at by the Oracle team. We are awaiting the National Pen team to involve the Oracle team for further assistance on this issue. Next update in 30 minutes or less.
UPDATE:
The Comet Order Management team has joined Slack and is currently looking into this issue. The next update will be provided in 30 minutes or less.
UPDATE:
Escalation sent to: Fulfillment: Comet Order Management
None of these have been injected as planned shipments. The OMS team was responsible for funneling orders into planned shipment manager hence adding them for further assistance on this issue. Next update in 30mins.
New Incident: CTIM-2377
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Gengar for review.
CTIM is investigating an issue at National Pen MEX where teams are unable to ship any orders. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.