National Pen

UPDATE:

The third party team is still working on the fix and there are no new updates at this time. The next update will be shared once more information becomes available or within a maximum of 4 hours.

UPDATE:

CT team has contacted the Oracle support team (third party) regarding the fix. They are actively working on it and no updates received on the progress so far. CTIM will follow up in 2 hours for an update. The next update will be shared once more information is available or max in 2 hours.

UPDATE:

The Oracle team informed us that the DevOps team has raised a support case with OCI Support and is currently working with them. Once the issue is resolved, they will provide an update. CTIM will follow up for updates within a maximum of 2 hours or less.

UPDATE:

CTIM has tagged the National Pen Oracle team for further assistance on this issue. We are awaiting their response, as CTIM does not have access to that team’s page. The next update will be provided within a maximum of 4 hours or once they join Slack.

UPDATE:

Paperless team informed that this needs to be looked at by the National Pen Oracle team for further assistance on this issue. CTIM does not have access to page the NP Oracle team, hence we are waiting for the National Pen team to involve them. Next update in a maximum of 1 hour.

UPDATE:

Support teams are investigating why the affected orders are showing invalid or no available artwork. Next update in 30 minutes.

UPDATE:
Escalation sent to: Artwork Tech: Support

Engaging additional support teams to investigate. Next update in 30 minutes.

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Engaging additional teams to investigate. Next update in 30 minutes.