GS Batch Stuck

Resolved Feb 27, 2026 1:54 PM EST

Incident Resolved: CTIM-2371
The affected batch has been successfully remediated and redacted. Production has confirmed the machine is now operational and processing orders as expected. This incident is contained.
Please contact CTIM or see ticket for more details.

Updated Feb 27, 2026 1:36 PM EST

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Engaging additional support groups. Next update in 30 minutes or less.

Investigating Feb 27, 2026 1:28 PM EST

New Incident: CTIM-2371
Plant: NatlPen-TN
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
Production reports that a GoldStar batch is stuck due to order cancellation, preventing production on that machine.