Vista

UPDATE:

Production has been able to continue with the workaround that was previously implemented. The carrier (Amazon) has pushed an update which should resolve the issue, though it currently remains off in production. Plant teams will decide whether to reenable that option in order to test the label functionality again for Amazon shipments. Next update will be EoD or sooner if more details become available.

UPDATE:

Production reports improvements since the items were replanned. We will monitor the issue and send another update in 1 hour.

UPDATE:

The carrier has confirmed the issue and suggests a reprint of the affected items as a workaround. Production in WND has already resubmitted the orders to be replanned. Next update in 30 minutes.

UPDATE:

Logistics teams have identified that the response from the call to the carrier is returning an incorrect format for the labels. They are escalating the issue to the carrier. Next update in 30 minutes.

UPDATE:

The issue is currently affecting Amazon shipments only. Logistics teams confirm that no changes have been made recently to the labels for that carrier and are still investigating. Next update in 30 minutes.

UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle

Adding Logistics dev team for assistance.

UPDATE:

Logistics Support has reached out to the appropriate development team for further investigation. Next update in max 30 minutes.

UPDATE:

Logistics Support team is online and actively investigating at highest priority. Next update in max 30 minutes.

UPDATE:
Escalation sent to: Fulfillment: Logistics Support

Requesting Logistics Support to help investigate Shipping label issue affecting Windsor plant.