WND Cut Files Not Generated for LF Gangs

Resolved Feb 26, 2026 8:50 AM EST

Incident Resolved: CTIM-2364
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Feb 25, 2026 5:30 PM EST

UPDATE:

Initial recovery has been confirmed at WND following the fix. We are extending the monitoring window to include Venlo to confirm the fix carries over across all plants using this capability. Next update to be provided tomorrow, February 26, during EST business hours.

Updated Feb 25, 2026 5:01 PM EST

UPDATE:

The fix has been implemented and WND is seeing some initial signs of restoration. Teams will continue to monitor to ensure full recovery. Next update in 30 minutes or sooner.

Updated Feb 25, 2026 4:34 PM EST

UPDATE:

Support teams are implementing the change that is expected to restore functionality. Next update in 1 hour or sooner.

Updated Feb 25, 2026 4:04 PM EST

UPDATE:

Support teams have identified the issue and are working on a solution. Next update in 30 minutes.

Investigating Feb 25, 2026 3:38 PM EST

New Incident: CTIM-2364
Plant: WND
Priority: Critical
Escalation sent to: Fulfillment: Plant Optimizations (FPO) for review.
CTIM is investigating an issue at the WND plant where cut files are not being generated for large format gangs resulting in incorrect QR codes. Engaging support teams to investigate at critical priority.