CimCommerce v2
Requests to Kount Failing, Resulting in Some Orders Not Being Released to MCP
Incident Resolved: CTIM-2361
All affected orders have now been remediated. Incident Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The affected orders are currently being remediated. The team has identified the root cause of the issue and will be working on a fix to ensure this does not occur again. CTIM will provide an update within the next 1 hour or sooner.
UPDATE:
The Commerce team is still remediating the list of 3,000 orders and will provide an update once it is completed. CTIM will provide the next update within 1 hour or less.
New Incident: CTIM-2361
Priority: High
Escalation sent to: eCommerce: Payments Squad for review.
On 23 Feb 2026, following the announced TLS/certificate update from Kount, Commerce Payments system experienced SSL handshake failures when invoking the Kount Analyze API. Consequently, all requests to Kount failed. Orders dependent on Kount fraud validation were not automatically released. Approximately 3,000 orders were impacted and remained in a pending state. No customer payment data loss occurred. As a mitigation, orders are currently being released manually. Next update in 1hour or less.