Inventory and Delivery Planning
Increased Response Times in Product Catalog
Incident Resolved: CTIM-2359
The affected services remain stable. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The problem should now be resolved and is being confirmed by the owners of the affected services. We’ll continue to monitor the issue before containing the incident.
UPDATE:
The issue is likely related to an ongoing problem affecting PODS, Product Intermediary and Categorization services. Commerce and Product Catalog teams are still reviewing options for recovery. We’ll provide another update in 30 minutes.
UPDATE:
Commerce and Product Catalog teams are reviewing the issue. Calls to the Categorization Service from Product Intermediary are still returning 400 errors. Next update in 30 minutes or sooner.
New Incident: CTIM-2359
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Product Catalog teams have reported increased errors and response times for the Product Intermediary (Product Catalog) service for Vista. Dev teams are already working the issue which is likely related to an ongoing incident affecting the PODs service.