CimCommerce v2
Increased Error Rates in PODs
Incident Resolved: CTIM-2358
The affected services remain stable. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The problem should now be resolved and is being confirmed by the owners of the affected services. We’ll continue to monitor the issue before containing the incident.
UPDATE:
The issue is likely related to an ongoing problem affecting PODS, Product Intermediary and Categorization services. Commerce and Product Catalog teams are still reviewing options for recovery. We’ll provide another update in 30 minutes.
UPDATE:
The PODs service was degraded after a recent deployment that is in the process of being reverted. Next update in 30 minutes or sooner.
New Incident: CTIM-2358
Priority: Critical
Escalation sent to: Commerce Support for review.
Commerce teams have reported an increase in error rates for the Product Orderability Service which affects Vista customers. Dev teams are actively working the issue.