Customers Unable to Access Uploads

Løst 24. Feb 2026 kl. 10:10 EST

Incident Resolved: CTIM-2357
Customer uploads are now working as expected. Incident is contained.
Please contact CTIM or see ticket for more details.

Opdateret 24. Feb 2026 kl. 10:09 EST

UPDATE:

The issue appears to be resolved though we are still waiting for confirmation from Artwork teams. Next update in 30 minutes or sooner.

Opdateret 24. Feb 2026 kl. 09:20 EST

UPDATE:

The issue is actively being worked on by CT Artwork teams. Next update in 30 minutes or sooner.

Undersøgelse 24. Feb 2026 kl. 09:01 EST

New Incident: CTIM-2357
Priority: Critical
Escalation sent to: Artwork Tech: Support for review.
Vista teams reported that some users are having trouble accessing their uploaded files. Artwork teams are already aware and working on the issue which is related to a bug in the Sherbert API.