National Pen
Entity Tracker Error Impacting Helix Process (NatlPen AUS)
Incident Resolved: CTIM-2353
Customer confirmed that the issue is resolved. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The support team has resolved the issue by updating the permissions. We are currently waiting for confirmation from the customer to confirm its fully contained.
UPDATE:
Escalation sent to: Paperless: D’Ninjas
Adding another support team for assistance.
UPDATE:
Escalation sent to: Paperless: Rhydon Squad
Paging the team to check on this Entity Tracker Error issue. Next update when we get more information or max in 1 hour.
New Incident: CTIM-2353
Plant: NatlPen-AUS
Priority: High
Escalation sent to: Paperless: Rhydon Squad for review.
National Pen (Australia plant) has reported an error in the Entity Tracker system impacting the Helix process. As a result, the only active production machine in Australia has stopped, leading to a potential production halt. The overall impact is currently unclear. Requesting the team to investigate this with high priority during IST business hours.