Cimpress Technology

North America

  1. Descripción general
  2. Logistics
  3. North America
  4. Issue

Build-A-Sign Manifest Issues

Resuelto

Incident Resolved: CTIM-2352
The 69 affected shipments have been delivered to customers and the original issue is Resolved. Snorlax has merged a change to support these types of configurations in the future. Incident Contained.
Please contact CTIM or see ticket for more details.

Actualizado

UPDATE:

Awaiting Snorlax team for the shipments likely require manual intervention from your side to clear the pending queue. The next update will be in a maximum of 4 hours or sooner.

Actualizado

UPDATE:

As this issue stems from a specific use case that is not currently supported, teams will be evaluating the manual intervention required to clear the pending shipment queue once support teams are online. In the meantime, teams have been advised to pause this specific workflow until a supported solution is in place. Next update to be provided during IST business hours.

Actualizado

UPDATE:

Support teams are still investigating the correct changes that would be needed to provide the expected IOR/EOR for the shipments. Next update by EoD ET.

Actualizado

UPDATE:

The truck contained only BAS shipments, and since there is no nominal consignee configured for that account, the shipment failed. As a temporary workaround, they could add the BAS account to the existing nominal consignee configuration. However, this would not be technically correct, as it would send the wrong IOR/EOR details to customs.
Team are currently waiting for input from the Development for the proper long-term fix. CTIM will share the next update in max 6hours or sooner.

Actualizado

UPDATE:

The next update will be shared once the team begins their investigation and provides additional details or max in 4 hours.

Investigando

New Incident: CTIM-2352
Priority: High
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is investigating a manifesting error affecting 69 Build A Sign shipments. The daily pickup has already departed, and these shipments are now scheduled for departure tomorrow. Since support teams are currently after-hours, the next update is expected during IST business hours.