CimCommerce v2
Vista Checkout Failures in Europe, India and Canada
Incident Resolved: CTIM-2346
Ayden has confirmed full resolution and teams are seeing stability of payment services. This incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Payment processing has returned to normal and teams are no longer observing errors. As issues have occurred intermittently, we will continue to monitor the situation and confirm full service restoration with the third party payments service. Next update in 1 hour or sooner.
UPDATE:
The third party service, Ayden, has confirmed service degradation where payments processed through their systems appear to be impacted intermittently. Their engineers are actively working towards mitigation. Next update in 1 hour or sooner.
New Incident: CTIM-2346
Priority: High
Escalation sent to: eCommerce: Payments Squad for review.
CTIM is investigating an issue with Ayden service failures causing potential payment failures across Europe, India and Canada for Vista. Teams are already engaged and investigating at high priority. Next update in 1 hour or sooner.