BoxUp Batches Not Ripping Following Software Update

Løst Feb 19, 2026 2:35 PM EST

Incident Resolved: CTIM-2345
After updating the routing file path for the batches, BoxUp has confirmed jobs are now flowing to the machines. This incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Feb 19, 2026 2:17 PM EST

UPDATE:

Support teams are making routing changes following the software update that teams believe should resolve the issue. Next update in 30 minutes or sooner.

Undersøker Feb 19, 2026 1:49 PM EST

New Incident: CTIM-2345
Plant: BoxUp
Priority: Critical
Escalation sent to: Paperless: Rhydon Squad for review.
CTIM is investigating an issue at BoxUp where new batches are not going to RIP success following a software update, leaving production at a halt. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.