Cimpress Technology

Data Consulting

  1. Oversigt
  2. Data
  3. Data Consulting
  4. Problem

Degraded performance on recommendations API

Løst

Incident Resolved: CTIM-2344
Closing status page as this incident is already Resolved. CTIM to share RCA information.
Please contact CTIM or see ticket for more details.

Undersøgelse

New Incident: CTIM-2344
Priority: Low
Escalation sent to: Data Domain: Recommendation Engine for review.
Data Domain’s Recommendation Engine Tier 2 service endpoint(v2/personalize) experienced degraded response times on 11-Feb-2026 and 12-Feb-2026. Response time of recommendation API increased from an average of 250ms during normal peak hours to roughly 12sec during the impacted period. While still occurring, this incident affected Printdeal, Tradeprint, Pixart and Easyflyer based on internal alerting, but no performance degradation was ever directly reported from the business.