North America
NatPen MEX Manifest Issues with Canada Post
Incident Resolved: CTIM-2343
After the recent workaround, shipments are now going through successfully. Customer confirmed that verified orders are shipping again. At this point the incident is considered contained. Team will reach out to the carrier for further investigation on the root cause. Next update when we get more information from the carrier or max in 24 hours.
Please contact CTIM or see ticket for more details.
UPDATE:
Testing with the suggested field change still resulted in the same failure even when shipments were created directly via the carrier API, so the issue doesn’t appear to be related to that mapping alone. Investigation is continuing to find the cause and to identify any additional data or formatting gaps. Next update in max 1 hour or sooner
UPDATE:
Support teams continue troubleshooting. Next update in 1 hour or sooner.
UPDATE:
Support teams are discussing remediation options and determining next steps. Next update in 30 minutes or sooner.
New Incident: CTIM-2343
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle for review.
CTIM is investigating an issue at National Pen MEX plant where teams are unable to manifest shipments for Canada Post. Engaging support teams to investigate at highest priority. Next update in 30 minutes or sooner.