Inventory and Delivery Planning
Incorrect Out of Stock Inventory on National Pen Website
Incident Resolved: CTIM-2342
The fulfiller has confirmed that the issue is now resolved and the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
At this point, we are awaiting a response from the fulfiller and material supplier. Next update to be shared by EoD EST or sooner once we have more information.
UPDATE:
Support teams are awaiting a response from the material supplier on next steps. Next update tomorrow morning during EST business hours.
UPDATE:
Support teams have reached out to the material supplier via email to verify the PromoStandards inventory data and are awaiting a response. Next update to be provided by EoD PST hours today.
UPDATE:
A response from the material supplier regarding the inventory API call to Promo Standards on the fulfiller side is needed to continue the investigation. Next update in 1 hour or sooner once we have more details.
UPDATE:
Teams are still working on a fix as many products are still showing up as ‘out of stock’. Next update in 30 minutes.
UPDATE:
Product Catalog support/dev teams are actively working the issue. Next update in 30 minutes or sooner.
New Incident: CTIM-2342
Priority: Critical
Escalation sent to: PCD: Garuda Squad for review.
There’s currently an issue with inventory showing as ‘out of stock’ on the National Pen website despite there being available stock. Multiple products are currently impacted. Product Operations is already aware of the problem. We’re engaging on-call for Product Catalog dev squads for review.