North America
Manifest Issue with Inaccurate Values
Incident Resolved: CTIM-2340
User has confirmed that the manifesting is at the correct precision. Hence, moving the case status to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support teams have deployed the potential fix into production after initial testing. CJ was given instructions for today’s manual manifest and to monitor over the next couple of days. CJ plant will be able to confirm resolution after tomorrow’s manifest generates. Next update will be tomorrow during EST business hours.
UPDATE:
After reverting the changes, support teams are still seeing issues. Teams will continue to troubleshoot. Next update in 1 hour or sooner.
UPDATE:
The fix has been deployed. We will wait for confirmation from the support teams before containing the incident.
UPDATE:
A fix is currently being tested and prepped for deployment. Existing labels for the test shipments will need to be changed manually if needed, though the primary focus is on completing the necessary changes. We will send another update in one hour or sooner once the fix has been reviewed and pushed to production.
UPDATE:
Support and dev teams from Fulfillment and Logistics are actively working the issue. Next update in 30 minutes.
New Incident: CTIM-2340
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Squirtle,Fulfillment: Logistics: Pikachu for review.
Manifest documents for CJ are showing inaccurate values for American Industry exports. This is affecting the live testing for production and requires assistance from Logistics dev teams.