Asset Management
Preview is not loading for Embroidery review app
Incident Resolved: CTIM-2337
The artwork team confirmed that this has been resolved by the Sherbert team and that they are able to see the preview. Hence, moving the case status to Contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-2337
Priority: High
Escalation sent to: Artwork Tech: Support for review.
Embroidery designers are currently experiencing an issue in the embroidery workflow—the preview is not loading. This is impacting all embroidery designers.
The artwork team is waiting for the studio team to implement a fix. In the meantime, to unblock users, they will roll back the validation.
The next update will be provided within one hour or sooner.