Product Configuration

UPDATE:

The necessary attributes have been repopulated. The fix is pending confirmation from production. Next update by EoD (EST) or sooner.

UPDATE:

Support teams have added the missing attributes into production and believe this should resolve the issue. This is considered contained but is awaiting confirmation from the business. As it is currently after-hours for Pixart, we may not see a response until Monday, February 16th. Next update will be sent once we have confirmation from Pixart or by Monday EoD CET hours.

UPDATE:

Support teams have found where attributes need to be added and are making those changes now. Next update in 1 hour or sooner.

UPDATE:

Support teams are investigating further into the root cause and steps towards remediation. Next update in 1 hour or sooner.

UPDATE:

Teams are working to reinstate the high-value merchant attributes. Next update in 30 minutes or sooner.