Asset Management
Vista Observing Long Response Times for Sherbert
Incident Resolved: CTIM-2334
Following the deployment, Vista has observed consistent improved response times. This incident is now contained.
Please contact CTIM or see ticket for more details.
UPDATE:
A fix has been deployed by Vista with recommendations for CT Artwork Domain teams. They have confirmed improvements in the response times after the deployment. We will continue to monitor the issue and provide another update by EoD (EST) or sooner.
UPDATE:
Upon review, support teams have decided to deploy a fix on Monday, February 16th, which is expected to drastically improve performance. Should teams observe any significant response times over the weekend, the emergency merge will be put into place. Next communication will be provided by EoD Monday during US business hours or sooner.
UPDATE:
Since the impact is minimal and the team needs more examples for deeper investigation, we are currently waiting for the customer’s response to gather additional details. We will share the next update once we have more information or within 12 hours at the latest.
UPDATE:
The dev team is back online and investigating the issue. Next update in max 2 hours.
UPDATE:
Teams are continuing their troubleshooting efforts. With minimal impact being observed, the next update will be in 12 hours or sooner.
UPDATE:
Teams continue to locate the cause of Sherbert slowness while also getting a better understanding of total impact. Next update in 1 hour or sooner.
New Incident: CTIM-2334
Priority: High
Escalation sent to: Artwork Tech: Artwork Generation for review.
CTIM is investigating an issue where Sherbert is seeing slow response times. Support teams have been engaged and are investigating at high priority. Next update in 1 hour or sooner.