CJ Manifest Issues

Löst Feb 11, 2026 4:44 PM EST

Incident Resolved: CTIM-2333
Support teams have successfully uploaded the manifest documents. This incident is now contained. CTIM to conduct a postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Uppdaterad Feb 11, 2026 4:31 PM EST

UPDATE:

While support teams continue to work through the upload issues with the carrier, they have provided CJ plant with the needed documentation to continue with the manifest process. Next update in 30 minutes or sooner.

Uppdaterad Feb 11, 2026 4:00 PM EST

UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax

Engaging additional support teams to investigate. Next update in 30 minutes or sooner.

Utreder Feb 11, 2026 3:42 PM EST

New Incident: CTIM-2333
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Pikachu for review.
CTIM is investigating an issue at the CJ plant where teams are unable to create manifest documents. Teams are being engaged to investigate at critical priority. Next update in 30 minutes or sooner.