Vista Checkouts Failing

Resolved Feb 10, 2026 6:28 PM EST

Incident Resolved: CTIM-2329
Routing has been restored to the original method following AWS service restoration. Upon monitoring, teams have confirmed order flow has returned to its normal state. This incident is now contained. CTIM to conduct a critical-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Updated Feb 10, 2026 5:47 PM EST

UPDATE:

While AWS continues towards full recovery, teams will begin steps towards recovering the original routing method. Next update in 1 hour or sooner.

Updated Feb 10, 2026 5:11 PM EST

UPDATE:

AWS is reporting significant recovery to their affected services with full recovery taking between 30-60 minutes. Teams are seeing checkouts and the Content Asset Delivery return to normal. Next update in 30 minutes or sooner.

Updated Feb 10, 2026 4:49 PM EST

UPDATE:

Teams are taking steps to bypass AWS to allow checkouts to resume as expected. In parallel, AWS is starting to see early signs of recovery. Next update in 30 minutes or sooner.

Setting this incident as an MPI to open up the communications to a larger audience.

Updated Feb 10, 2026 4:20 PM EST

UPDATE:

Initial investigations have suggested that a potential service disruption via our upstream provider, AWS. Teams are evaluating remediation options at this time. Next update in 30 minutes or sooner.

Investigating Feb 10, 2026 3:42 PM EST

New Incident: CTIM-2329
Priority: Critical
Escalation sent to: Commerce Support,eCommerce: Carts & Quotes,eCommerce:Payments & Wallets for review.
CTIM is investigating an issue affecting checkouts at Vista. Engaging multiple support teams to investigate at highest priority. Next update in 30 minutes or sooner.