Pricing
Pricing Service Errors
Incident Resolved: CTIM-2323
Team has confirmed that the service has remained stable with initial preventative actions. Any further action to improve stability will be added to Postmortem documentation. Incident considered Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
One identified action has been taken with the second getting put into place. As there is no current impact, the next update will be within 24 hours.
UPDATE:
The team is working on steps to mitigate the impact. The next update will be shared once all steps are completed or within a maximum of 12 hours.
UPDATE:
Teams have again noticed 503 errors and are still investigating the issue. The next update will be provided within 12 hours or less.
UPDATE:
Teams are online and investigating. No impact to any business have been reported. Next update on investigative findings in max 12 hours.
UPDATE:
The alerts have resolved at this point. We will follow up with Product Catalog teams during business hours.
New Incident: CTIM-2323
Priority: High
Escalation sent to: PCD: Product Operations for review.
Commerce teams have been alerted to periodic 5XX errors from financial flows Pricing Service. The errors do not seem to be affecting website pricing but are recurring. We are not engaging the on-call for Product Operations at this point, but will wait and monitor. If no additional impact is identified, we will follow up during their business hours.