North America
CJ Manifest Generation Failures
Incident Resolved: CTIM-2320
Production has confirmed the manifest documents are correct and good to have uploaded. This incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Manifest documents have been generated successfully. Awaiting confirmation from production that the documents are correct. Next update in 30 minutes or sooner.
UPDATE:
Additional support teams have been brought together to help generating the manifest documents manually. Next update in 30 minutes or sooner.
UPDATE:
Support teams are working with the carrier to troubleshoot the issue. Next update in 30 minutes or sooner.
New Incident: CTIM-2320
Priority: Critical
Escalation sent to: Fulfillment: Logistics: Snorlax for review.
CTIM is investigating manifest failures from the CJ plant. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.