Artwork Generation
Embroidery products are currently failing on our live websites
Incident Resolved: CTIM-2319
The support team has deployed the fix, and the Pixart team has confirmed that the issue has been resolved. We are therefore moving the case status to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Team is planning a hotfix today, will update after the fix is deployed. CTIM will provide next update in max 1 hour or less.
UPDATE:
The team is currently reverting a change to allow Pixart more time to make the necessary configuration updates required to work with the updated Artwork configurations. Next update in 30mins or less.
New Incident: CTIM-2319
Priority: Critical
Escalation sent to: Artwork Tech: Embroidery for review.
The team is currently investigating a critical-priority incident affecting Pixartprinting. Embroidery products on our live websites are failing because they are unable to fetch colors from getJtiThreadColors. Next update in 30 minutes or less.