Embroidery Labels Printing Issue

Resolved Feb 3, 2026 7:24 PM EST

Incident Resolved: CTIM-2296
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Feb 3, 2026 6:48 PM EST

UPDATE:

Production and Fulfillment teams are actively working the issue. Next update in 30 minutes or sooner.

Updated Feb 3, 2026 6:17 PM EST

UPDATE:
Escalation sent to: Fulfillment: Plant Optimizations (FPO)

Adding paging to Fulfillment devs for assistance. Next update in 30 minutes.

Investigating Feb 3, 2026 5:57 PM EST

New Incident: CTIM-2296
Plant: VEN
Priority: High
Escalation sent to: Fulfillment: Plant Optimizations (FPO) for review.
Production in VEN has reported issues with label sheets for kanban products in embroidery that aren’t printing. This currently only affects the part of the workflow that is still using label sheets (as opposed to labels from webshell). We’re currently gathering details for the investigation in the channel.