National Pen
NatPen TN Webshell Scanning Issues
Incident Resolved: CTIM-2295
NatPen TN has confirmed the changes made have restored functionality. This incident is contained. CTIM to conduct a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Teams believe they have found the potential issue and made the necessary changes to ensure proper access for the affected users incurring this issue. Awaiting confirmation from the plant that the issue is resolved on their end. Next update in 30 minutes or sooner.
New Incident: CTIM-2295
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is investigating an issue at the new National Pen Tennessee plant where users are unable to scan batch ids at scanning locations. Paging support teams to investigate. Next update in 30 minutes.