Cimpress Technology

Vista

  1. Overzicht
  2. Manufacturing Information Systems
  3. Vista
  4. Incident

RNO Embroidery Unable to Hoop Items

Opgelost

Incident Resolved: CTIM-2292
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Bijgewerkt

UPDATE:

Teams are starting to see some success with accessing Comet apps. Awaiting confirmation from production that the issue is resolved. Next update in 30 minutes or sooner.

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UPDATE:

Teams continue to troubleshoot Comet issues at RNO. Next update in 30 minutes or sooner.

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UPDATE:
Escalation sent to: Access Domain

Production teams are now observing 403 errors while trying to access Comet apps. Engaging access support teams for assistance.

Bijgewerkt

UPDATE:

Upgrading this incident to critical as JIT items have been paused and all of embroidery is down. Paging support teams for assistance.

Onderzoekende

New Incident: CTIM-2292
Plant: RNO
Priority: High
Escalation sent to: COMET: Product Model for review.
CTIM is investigating an issue at the Reno Vista plant affecting embroidery production. Teams are experiencing continuous loading icons when scanning items into the hooping application. Engaging support teams to investigate. Next update in 1 hour or sooner.