v6/price endpoint experiencing errors and timeouts across websites.

Resuelto Feb 2, 2026 5:33 AM EST

Incident Resolved: CTIM-2290
Printdeal and Pixart have confirmed that the issue has been resolved. Hence, moving the case status to Contained.
Please contact CTIM or see ticket for more details.

Actualizado Feb 2, 2026 5:14 AM EST

UPDATE:

The support team informed us that changes were made to the number of instances in ECS, as they were using an over-provisioned setup. They have now reverted the changes to the original configuration and are seeing the Apdex score improve for the Backbone Auth service. The next update will be provided in 30 minutes or less.

Actualizado Feb 2, 2026 5:04 AM EST

UPDATE:

Printdeal has informed us that the error rate and duration times have decreased for them. The support team is still investigating the issue. The next update will be provided in 30 minutes or less.

Actualizado Feb 2, 2026 5:01 AM EST

UPDATE:
Escalation sent to: PCD: Product Operations

Adding Product operations team for further assistance on this issue.

Investigando Feb 2, 2026 4:40 AM EST

New Incident: CTIM-2290
Priority: Critical
Escalation sent to: eCommerce Support for review.
There are a lot of errors and timeouts occurring on the v6/price endpoint, affecting all Pixartprinting websites. This issue is preventing prices from being displayed to customers and is also blocking the add to cart functionality. The problem started approximately half an hour ago