Venlo DB Report Server Outage Blocking Dashboards and Database Access

Resolved Jan 30, 2026 9:55 AM EST

Incident Resolved: CTIM-2281
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Updated Jan 30, 2026 9:42 AM EST

UPDATE:

Database team fixed the issue and we are awaiting confirmation from the customer before we move this case to contained status.

Updated Jan 30, 2026 9:06 AM EST

UPDATE:

Database team is actively looking into the issue with high priority. Next update in max 1 hour

Investigating Jan 30, 2026 9:04 AM EST

New Incident: CTIM-2281
Plant: VEN
Priority: High
Escalation sent to: Fulfillment: Infrastructure Database (Muninn) for review.
The Venlo DB report server is currently down, preventing access to all DB-related dashboards and reports. The issue started approximately one hour ago and mirrors a similar incident that occurred earlier this week. Users are encountering database errors when opening dashboards, and direct SQL Server access to the venlo_viper database is also unavailable, with the database reported as inaccessible due to its availability group state.