CimCommerce v1
BoxUp Unable to Place CockPit Orders
Incident Resolved: CTIM-2278
BoxUp has confirmed they are now able to place orders as expected after the third party had applied the corrective measures. CTIM to provide a critical-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Upon further investigation, this appears to be tied to a third party outage where teams are actively applying the corrective actions to resolve the issue. Next update in 30 minutes or sooner.
UPDATE:
Support teams are continuing their investigation on this issue. Next update in 30 minutes or sooner.
New Incident: CTIM-2278
Priority: Critical
Escalation sent to: eCommerce Support for review.
CTIM is investigating an issue where BoxUp is observing errors when trying to place Cockpit orders. Support teams are being engaged to investigate at critical priority. Next update in 30 minutes or sooner.