CimCommerce v1
Intermittent 503 Errors in Pricing Service
Incident Resolved: CTIM-2277
Incident contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Support team confirmed that they haven’t seen any errors so far. Hence, moving the case status to contained.
UPDATE:
Since no new errors have been seen for ~1 hour (since 18:23 ET, 23:23 UTC), we will wait to check with support teams during their business hours. Next update during IST business hours.
New Incident: CTIM-2277
Priority: High
Escalation sent to: eCommerce Support for review.
Commerce teams have identified periodic 503 errors in the Pricing Service when calling Financial Flows. Currently no impact to customers reported, though we’re still reviewing the data. At this point, we’re sending a high priority escalation to be reviewed by teams during their business hours.