Inventory and Delivery Planning
Customer Checkouts Blocked
Incident Resolved: CTIM-2275
No additional problems have been reported. Checkouts remain stable. At this point, the incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Checking seem stable for the past 30-40 minutes. Teams are still looking into preliminary root cause info, though we will provide more details post-containment. Next update in 30 minutes.
UPDATE:
Product Catalog teams were able to identify some degradation of a downstream service. The affected service is used throughout the Product Catalog services which could explain the intermittent issues. The owning squad is working the issue and Vista reports there’s some recovery at this point. Incident is ongoing. Next update in 30 minutes.
UPDATE:
Escalation sent to: PCD: Dispatch Squad
Engaging additional Product Catalog squads for assistance. Next update in 30 minutes or sooner.
New Incident: CTIM-2275
Priority: Critical
Escalation sent to: PCD: Product Operations for review.
Vista teams have reported an increase in blocked checkouts for the last 30minutes due to timeouts from EDO when being called by SPEEDO. At this point, it’s estimated to have affected ~350 customers. Engaging on-call for Product Operations to assist.