502 Errors from Financial Flow Upstream Service Impacting MCP Pricing Integration

Løst Jan 28, 2026 6:30 AM EST

Incident Resolved: CTIM-2272
The team has confirmed that they have not received any errors so far. Incident is contained.
Please contact CTIM or see ticket for more details.

Oppdatert Jan 28, 2026 4:01 AM EST

UPDATE:

The team has reverted the changes and we are monitoring the situation for some time to ensure everything is stable before declaring it contained.

Oppdatert Jan 28, 2026 3:36 AM EST

UPDATE:

The team has identified the root cause and is currently working on reverting the changes. Next update in max 1 hour or sooner.

Oppdatert Jan 28, 2026 3:06 AM EST

UPDATE:
Escalation sent to: PCD: AT Squad

Adding another team to assist further with the investigation.

Oppdatert Jan 28, 2026 2:58 AM EST

UPDATE:

Support team is online and they are investigating the issue of 502 error with priority. Next update in max 1 hour.

Undersøker Jan 28, 2026 2:53 AM EST

New Incident: CTIM-2272
Priority: High
Escalation sent to: PCD: Product Operations for review.
A 502 error is being observed from the Financial Flow upstream service endpoint which is triggering alerts on the Commerce side. There is no impact to customers at this time and no one has reported this so far. We request the team to investigate this further.