Venlo_viper database not rachable

Löst Jan 28, 2026 1:46 AM EST

Incident Resolved: CTIM-2271
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Uppdaterad Jan 28, 2026 1:35 AM EST

UPDATE:

The support team has joined the Slack channel and is currently investigating the issue. The next update will be in 30 minutes or less

Utreder Jan 28, 2026 1:12 AM EST

New Incident: CTIM-2271
Plant: VEN
Priority: Critical
Escalation sent to: Fulfillment: Infrastructure Database (Muninn) for review.
Venlo_viper database seems unreachable, causing all shopfloor reports to fail, and it’s not possible to query any pods table from SQL studioLive reports are needed to manage production on shopfloor.