DPK Widespread Service Outages

Resolvido Jan 27, 2026 6:21 PM EST

Incident Resolved: CTIM-2269
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.

Atualizado Jan 27, 2026 6:10 PM EST

UPDATE:

DPK is nearing the final stages of verifying functionality of the affected services. Next update in 30 minutes or sooner.

Atualizado Jan 27, 2026 5:39 PM EST

UPDATE:

Teams have made some changes that are expected to remediate the issue. Awaiting confirmation from the plant that they are no longer seeing timeout errors. Next update in 30 minutes.

Atualizado Jan 27, 2026 4:50 PM EST

UPDATE:

Support teams are all actively troubleshooting together to narrow down the issue. Next update in 30 minutes or sooner.

Atualizado Jan 27, 2026 4:20 PM EST

UPDATE:
Escalation sent to: Vista: Networking

Engaging Networking to investigate further. Next update in 30 minutes or sooner.

Atualizado Jan 27, 2026 4:06 PM EST

UPDATE:
Escalation sent to: Fulfillment: Infrastructure Systems Engineering

Engaging additional support teams to investigate.

Investigando Jan 27, 2026 4:01 PM EST

New Incident: CTIM-2269
Plant: DPK
Priority: Critical
Escalation sent to: Fulfillment: Planning Engineers (FPE) for review.
CTIM is investigating an issue at DPK plant affecting multiple services (Orders, Scheduling, DrawGangs, ShippingPlan) with connection errors. Engaging support teams to investigate at critical priority. Next update in 30 minutes or sooner.