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500 Shipping Errors Impacting Multiple Plants
Incident Resolved: CTIM-2268
Support Teams have contained or resolved the issue. Please contact MIS PBM or see ticket for more details.
UPDATE:
Teams are starting to see successful shipments across some businesses. We are awaiting confirmation from each businesses before declaring this incident contained. Next update in 30 minutes.
UPDATE:
Upgrading this incident to a Major Platform Incident (MPI) so updates will reach a wider audience. Support teams are actively engaged and investigating at highest priority. Next update in 30 minutes or sooner.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Nova Squad
Requesting team to investigate further on the shipping error issue.
UPDATE:
Adding affected plants to share updates. As the support team is already checking the issue with priority, we will share the next update in max 1 hour.
UPDATE:
Support team is online and investigating the sipping error issue with priority. Next update in max 1 hour.
New Incident: CTIM-2268
Plant: WND,RNO,DPK
Priority: High
Escalation sent to: Fulfillment: Logistics Support for review.
Shipping failures were reported due to repeated 500 errors while creating shipments via SAPI v3. The issue is primarily impacting Windsor and Reno, with additional errors observed in DPK. Most orders are failing to ship, though not all are affected. In Windsor, approximately 30 orders have already failed and have been set aside in binning, leading the plant to pause shipping to avoid further backlog.