National Pen
(Nat|Pen-MEX) Order getting error while shipping in shipment
Incident Resolved: CTIM-2262
National pen team confirmed that all the orders have injected hence moving the case status to Contained.
Please contact CTIM or see ticket for more details.
UPDATE:
National pen team is currently, injecting the orders and will share the status once completed. Next update in max 1hour.
UPDATE:
Team informed that the order was impacted due to high system load. Currently working on the list to resolve the issue.
UPDATE:
The OMS team has joined the Slack channel and is currently working on the issue. Next update in a maximum of 1 hour.
UPDATE:
Escalation sent to: COMET: Order Management
As requested by nationalpen team paging Order management team for assistance on this issue. Next update in max 1hour
UPDATE:
Adding the Order Management Comet team for further assistance on this issue. Currently, we are not paging anyone since this is a high-priority issue. Team will look into it during their business hours. CTIM will follow up with the respective team during US business hours.
UPDATE:
The support team is investigating the issue affecting NationalPen orders with high priority. The next update will be provided within one hour or less.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Gengar
Adding Gengar squad for further assistance on this issue.
New Incident: CTIM-2262
Plant: NatlPen-MEX
Priority: High
Escalation sent to: Fulfillment: Logistics Support for review.
The team is currently investigating a high-priority issue where orders for National Pen – Mexico are stuck in the ‘Unable to Ship’ status. The next update will be provided within 1 hour or less.