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CT Indirect Tax Service Degradation

Opgelost

Incident Resolved: CTIM-2248
Support teams have reverted the change and are seeing checkout levels return to normal. Incident is contained. CTIM to conduct a critical-level postmortem in the coming days.
Please contact CTIM or see ticket for more details.

Onderzoekende

New Incident: CTIM-2248
Priority: Critical
Escalation sent to: PCD: Alchemy Squad for review.
CTIM is investigating an issue following a change where Indirect Tax is experiencing some service degradation and possible inability for customers to checkout. This is affecting BoxUp, Vista and Printdeal customers. Support teams are engaged and working to revert the changes to restore service. Next update in 30 minutes.