North America
CJ Manifest Issues
Incident Resolved: CTIM-2231
CJ has resubmitted the manifest and it has generated successfully. Incident is contained. CTIM to conduct a critical postmortem in the coming days.
Please contact CTIM or see ticket for more details.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Pikachu
Engaging additional teams.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle
CJ continues to experience errors when attempting to re-try the shipment. Engaging support teams for next steps.
UPDATE:
The CJ plant team has responded they will re-try shipment at 12:00 ET. They can then confirm if the issue is resolved. Next update after plant update or in max 4 hours.
UPDATE:
The team will be online in another 2 hours and will provide an update on the shipment review. The next update will be within a maximum of two hours.
UPDATE:
Since the manifest data cannot be altered once it’s been sent to the carriers, the shipments will need to be reviewed and resent in tomorrow’s shipment. We will follow up during business hours and provide another update at that time (max 12 hours).
UPDATE:
The manifest issue originally reported has been resolved. Support teams are still discussing possible options to remediate a separate problem where a mismatched quantity appears on the manifest due to a processing mistake in production.
Since the manifests cannot be redacted, the affected item will likely need to be pulled and repacked with the correct quantity that was input during shipping for the data to match.
Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Gengar
Engaging additional Logistics teams for assistance.
UPDATE:
After manually uploading the new manifest, there remains one item with an incorrect quantity that could cause issues with customs reporting. This is being reviewed by Logistics teams. Next update in 30 minutes or sooner.
UPDATE:
Support teams have successfully re-uploaded the manifest documents. Awaiting confirmation from CJ production. next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Squirtle
Teams are continuing to face issues after re-uploading the manifest documents. Engaging additional support teams. Next update in 30 minutes.
UPDATE:
Support teams are working to re-upload the manifest documents. Next update in 30 minutes.
UPDATE:
Escalation sent to: Fulfillment: Logistics: Snorlax
Engaging additional support teams.
New Incident: CTIM-2231
Priority: Critical
Escalation sent to: Fulfillment: Logistics Support for review.
CTIM is investigating an issue at the CJ Vista production plant where teams are observing issues during manifest generation. Teams are being engaged to investigate at critical priority. Next update in 30 minutes.