Vista
Orders being rejected due to de-rendering error
Incident Resolved: CTIM-2229
Everything has been re-rendered. Incident is contained.
Please contact CTIM or see ticket for more details.
UPDATE:
The team has identified the issue and is currently working on a rollback. They will notify the thread once the service is healthy. The next update will be within a maximum of 1 hour.
New Incident: CTIM-2229
Priority: High
Escalation sent to: Fulfillment: Plant Optimizations (FPO) for review.
The issue is impacting all regions and initially started in the US-East region last night before progressing to EU-West overnight. Multiple teams were notified for awareness, and coordination is underway to involve the appropriate stakeholders. We are requesting the team to review this issue during normal ET business hours. In the meantime, support from the Artwork side has been requested to help with initial investigation. Next update in max 2 hours.