Vista

UPDATE:

No additional details at this point. We’re currently waiting on an update from production after scheduling additional work to test. Next update in 30 minutes or sooner.

UPDATE:

Supply Chain and Fulfillment dev teams are reviewing the problem and the steps that have been taken so far to identify the issue. At this point, there hasn’t been any indication of a problem from the Viper side when generating the labels, though we are still verifying how SAP might be involved during that process.
Next update in 15 minutes.

UPDATE:

Supply Chain teams are actively working the issue. Next update in 15 minutes.

UPDATE:
Escalation sent to: Vista: Supply Chain Integration

Engaging Supply Chain teams for assistance.

UPDATE:
Escalation sent to: Vista: SAP Basis Support

As this incident has surpassed the 1 hour mark, we will be increasing the severity to an MPI, giving this incident a wider audience. Additional orders could be at risk of delay in fulfillment.

Engaging additional support teams to further troubleshoot. Next update in 15 minutes.

UPDATE:

Support teams are continuing their investigations. Next update in 30 minutes.

UPDATE:

Additional support teams have been engaged and investigating at critical priority. Next update in 30 minutes.