NatPen MEX: Error Printing Labels

Resolved Jan 13, 2026 2:37 PM EST

Incident Resolved: CTIM-2225
National Pen confirmed production is now able to scan and print labels as expected. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jan 13, 2026 1:19 PM EST

UPDATE:

Support teams updated access to the account being used and continue through additional troubleshooting steps to remediate the issue. Next update in 1 hour.

Updated Jan 13, 2026 12:21 PM EST

UPDATE:

Support teams continue to troubleshoot with National Pen. Next update in 1 hour.

Updated Jan 13, 2026 11:43 AM EST

UPDATE:

Support teams have provided instructions to National Pen and are awaiting the results to continue troubleshooting. Next update in 30 minutes.

Updated Jan 13, 2026 11:11 AM EST

UPDATE:

Teams are continuing to work with National Pen. Next update in 30 minutes.

Updated Jan 13, 2026 10:35 AM EST

UPDATE:

Support teams have identified a potential access issue to the scan station and have granted access to the user. Teams are waiting confirmation from NatPen that the issue is resolved on their end. Next update in 30 minutes.

Investigating Jan 13, 2026 10:09 AM EST

New Incident: CTIM-2225
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: D’Ninjas for review.
CTIM is investigating an issue at National Pen Mexico plant where teams are getting errors printing labels for magnet printing. Support teams are being engaged to investigate at critical priority. Next update in 30 minutes.