CimCommerce v2
Payments: Faced Errors on CORE, Credits services during blue green deployment of payments database
Incident Resolved: CTIM-2218
The team has restarted the services, and error rates are now at 0%. Moving the case status to Contained.
Please contact CTIM or see ticket for more details.
New Incident: CTIM-2218
Priority: High
Escalation sent to: eCommerce:Payments & Wallets for review.
The Commerce team noticed that Payments is intermittently facing errors on CORE, which supports checkouts, while saving details to the database. The team was paged during a database upgrade. CTIM is currently prioritizing this as a high-severity issue while the team works on resolving it.