Product Configuration
Users are not able to update products and product related resources
Incident Resolved: CTIM-2216
Testing confirms updates are now working for most products. Given the current recovery, the incident is considered contained.
Please contact CTIM or see ticket for more details.
UPDATE:
Some users are still experiencing failures on specific products and the team is continuing to monitor success rates and validate recovery. Further investigation continues to fix the issue. Next update when we get more information on the fix or max in 30 minutes
UPDATE:
Monitoring is ongoing with a few errors still visible. The team continues to investigate possible ways to fully mitigate the issue. Next update in a maximum of 30 minutes.
UPDATE:
Some users are still seeing errors when making drafts active for Standards, Adoptions, and custom products. Teams are actively monitoring the situation and working on controlling the traffic to restore full functionality. Next update in max 30 minutes
UPDATE:
The issue preventing users from updating products and product-related resources has been mitigated. Systems are showing signs of recovery. Teams will continue to monitor closely and investigate the underlying cause. Further updates will be shared as more details are available.
New Incident: CTIM-2216
Priority: Critical
Escalation sent to: PCD: Product Services for review.
Users are currently unable to update products and related product resources. This issue is preventing successful modifications across product services and is impacting normal product management workflows. The issue has been escalated with urgent priority and teams are actively investigating to identify the cause and restore full functionality. Requesting additional team for assistance.