Vista

UPDATE:

Teams have deployed the fix into production and awaiting verification from Windsor and Venlo plants. CTIM will follow up with the plants on Monday to confirm remediation. Next update will be provided on Monday, January 12 during ET business hours.

UPDATE:

Teams have found a clear root cause impacting ticket creation and are working towards remediation. Next update in 2 hours.

UPDATE:

Incident is back under investigation with unclear root cause/mitigation. Next update in max 2 hours.

UPDATE:

Team has identified the root cause. The fix requires code changes, so the full end-to-end process (development, testing, and deployment) may take a few hours. The team will provide the next update by 10:00 AM ET.

UPDATE:

Since the FPE team is currently offline, they will make the changes discussed with the Vista ETS team to the API call once they are available. The teams will look into this issue during U.S. business hours. CTIM will provide an update within the next 6hours.