Entity Tracker Issue

Resolved Jan 6, 2026 4:05 PM EST

Incident Resolved: CTIM-2198
The issue has been fixed. We will follow up with the Paperless dev squads during their business hours to gather more details on the root cause. Incident is contained.
Please contact CTIM or see ticket for more details.

Updated Jan 6, 2026 3:58 PM EST

UPDATE:

The problem should now be resolved, pending confirmation from production.

Updated Jan 6, 2026 3:43 PM EST

UPDATE:
Escalation sent to: Paperless: D’Ninjas

Requesting assistance from additional Paperless teams.

Updated Jan 6, 2026 3:32 PM EST

UPDATE:

Paperless teams are online and reviewing the issue. Next update in 30 minutes.

Investigating Jan 6, 2026 3:08 PM EST

New Incident: CTIM-2198
Plant: NatlPen-MEX
Priority: Critical
Escalation sent to: Paperless: Symphony Squad for review.
National Pen reports that workload visibility is not showing in Entity Tracker for Dacen 005 (Helix process). This is similar to the issue resolved earlier today for DTF 03. Engaging Paperless teams for assistance.